These terms are the agreement between you and Jurģis Rudaks about using the Tikit app and website. By creating an account you accept them. Please read them — they are short.
1. What Tikit is
Tikit is a platform where private individuals in Latvia can offer and find tickets to events. The platform is operated by Jurģis Rudaks.
Tikit is only an intermediary. We do not sell tickets, we do not take payments and we do not hold money. You agree the price, the way you pay and the handover between yourselves.
The deal is between the buyer and the seller — Tikit is not a party to it and does not guarantee that a deal will happen or work out. The app is free to use.
2. Your account
You can create an account from the age of 18. You sign up with a phone number confirmed by an SMS code; one number, one account.
You are responsible for everything that happens in your account. Do not let others use it. If the number is no longer yours, delete the account.
In listings other users see your name shortened — your first name and the initial of your surname — together with the month you joined Tikit and how many deals you have completed on Tikit, or that you are a new seller. In a conversation the other party sees your full name and profile photo. Your phone number is not visible to other users.
3. Listings
Only offer real tickets that are yours and that you are allowed to pass on. Give accurate information about the event, the date, the ticket type or section and the price.
- only tickets you actually hold;
- one listing per event date, with all your tickets for that date;
- Tikit is meant for private individuals; commercial ticket resale is not allowed;
- a listing must not mislead about the event, the seat or the price.
There are limits on volume: up to 8 tickets per event date, and until your first completed deal at most 2 active listings with up to 4 tickets each.
You can remove a listing at any time; it disappears from the app and its record stays with your deal history. Six hours after the event starts, listings end automatically.
If an event is postponed and the new date is not known yet, listings for that date stay up, and new ones can be added, for up to 90 days after the original date. If no new date is announced by then, the listings end; if one is, they end six hours after the new date starts.
Once an event date has been announced as cancelled, listings for that date are no longer shown on the event, and listings for it cannot be added or edited. Your listing stays under Account → My listings until you remove it or it ends. If the date is reinstated, the listing shows again.
We do not verify that tickets are genuine and we do not confirm what a listing says. The person who posted a listing is responsible for its content.
By publishing a listing you declare that you are selling as a private individual and that the tickets are yours. You see the same sentence in the app under the publish button.
So every listing tells the buyer that the seller is a private individual, not a trader, that consumer protection law does not apply to the deal, and that the deal is directly between the two of you.
How we order listings and search results is described on the How we order listings page. A position in the list cannot be bought.
4. Messages and content
Messages on Tikit are for arranging the deal. We have zero tolerance for objectionable content and abusive users. The following is not acceptable:
- offensive, threatening or hateful content;
- sexual content and harassment;
- fraud and attempts to obtain money or data by deception;
- spam, advertising and unrelated content;
- publishing other people’s details without their knowledge.
Messages are checked automatically and suspicious ones are flagged for review — nothing is blocked automatically, and messages are always delivered. Anyone can report: open the ellipsis menu (…) in a listing or in a conversation and choose Report. You can block a user by long-pressing their message in a conversation, or from the Messages list.
Tikit also writes notices into conversations: a safety note when a conversation starts, notices when a listing is edited, sold, withdrawn or expires, and reminders when a buyer is waiting for a reply. When your tickets are sold, the other conversations about that listing close automatically; a closed conversation can be reopened once within 7 days.
While a report about your listing is open, you cannot edit that listing, change its buyer or post another listing for the same event date; the listing stays visible and the conversations stay open. If two different users report you for fraud or for not delivering tickets, creating new listings is paused until we have reviewed the reports. If you have marked tickets as sold to a buyer and do not reply to them for about a day (a few hours when the event is close), we remind you in the conversation; if you still do not reply, new listings and buyer changes are paused until you answer, at the latest 7 days after the event. If the event date has been announced as cancelled, that limit is 30 days after the event (or after the cancellation was announced, if that came later), because that is how long the buyer can reach you about a refund. If the event has been postponed and the new date is not known yet, that limit is 97 days after the original date — 7 days after the 90 days during which listings for that date stay up.
We act on reports of abusive content — harassment, threats, hate speech or sexual content — within 24 hours: if the report is upheld, we remove the content and, where needed, block the account that posted it. Other reports, such as a disputed deal, we usually decide within 2 working days. If we uphold a report about your listing, we withdraw the listing, explain the reasons in the conversations about it and on the listing itself under Account → My listings, and you cannot create or edit listings for 90 days. If you think we got it wrong, write to us within 6 months and we will look again; you can also turn to the Consumer Rights Protection Centre or a court. We may also close a conversation, remove content, restrict an account or close it without prior notice.
You can see the outcome of your own report in the app under Account → My reports.
If you filed a report and we closed it without action, you can appeal that decision — once per decision, within 6 months of the day it was made. You file the appeal in the same place: Account → My reports. A person looks at it again, and you see the result in the same section.
Reporting is meant seriously. If an account repeatedly sends reports that are manifestly unfounded even without any closer examination, we may suspend reporting from that account for a time. We warn you first and explain the reasons and how to appeal. We weigh every case on its own: how many such reports there are, what share of that account’s reports they are, how serious the consequences could have been, and whether they were sent with intent to harm. For example: reporting the same listing again after we have checked it and found it in order; or reports used to put pressure on a seller in a dispute about the price. A suspension is temporary and never longer than 6 months, and it can always be appealed.
If you do not have a Tikit account, you can report content through the web form or by writing to support@tikit.lv.
5. Submitting events
If an event is not on Tikit yet, you can submit it in the app. The organiser can submit it, and so can anyone else who knows about it. Only submit a real event that people can attend, and give its accurate name, date, venue and, if there is one, a link to the event or ticket page. Do not put other people’s contact details or other personal data in the description.
A person reviews every submission before it is published; until then the event is not visible in the app. We may decline to publish a submission if the event is already on Tikit, if it is not an event people can attend, if it has already taken place or has been cancelled, if the submission is advertising, if Tikit does not list that kind of event, or if the details are incomplete or inaccurate. If the event’s date arrives before the submission has been reviewed, it expires without a decision.
When we publish it we may correct or add to the details (for example a poster or a ticket link) and merge it with the same event that reached Tikit from another source. By submitting you allow us to publish and show the submitted details on Tikit. A published event is an ordinary catalogue entry: tickets for it can be sold as described in section 3, and it can be reported as described in section 4.
Your name and account are never shown with a submitted event — not on the event page, not to other users and not to the people who review the submission.
You see the status and the decision in the app under Account → My submitted events. If we decline a submission, we give the reason and the date of the decision there. If you think we got it wrong, write to us within 6 months and we will look at it again. Events can be submitted up to 2 years ahead; you can submit up to 3 events an hour and 10 a day.
6. Safety
Tikit does not verify tickets and takes no part in payment. Money and tickets pass directly between you, so judge for yourself who you trust.
It is safer to pay once the ticket is already with you or you have made sure of the seller. If an offer looks too good, slow down and ask more.
Chat in Tikit. If a deal goes wrong, the saved conversation helps work out what happened, and if needed we can give it to you.
If something looks suspicious, report the user or write to us.
7. Deleting your account
You can delete your account yourself in the app: Account → Delete account. You do not have to write to us or wait for us.
When you delete it, your name, phone number and photo are removed, active listings are withdrawn and all sessions are ended.
The history of your deals and the conversations stay for at least 12 months after the event so that disputes can be handled. They then show a deleted account in your place, without your name, phone number or photo.
This cannot be undone. Your phone number is released — if you sign up again later, it will be an entirely new account with none of the previous history.
8. Liability
The service is provided as it is and as available. We do not guarantee uninterrupted operation and we may change or suspend it.
Tikit is not liable for deals between users. The buyer and the seller are responsible for whether a ticket is genuine, for payment and for the handover; the organiser is responsible for the event taking place, changing or being cancelled.
We are not liable for loss arising from another user’s conduct or from the service being unavailable for a time.
These terms do not limit consumer rights granted by law and do not exclude liability that the law does not allow to be excluded.
9. Changes to these terms
We may update these terms. The date at the top of the page shows the latest version.
If a change is significant, we will let you know before it takes effect — for example in the app or by SMS to the number on your account.
If you keep using Tikit after a change, you accept the new version. If you do not accept it, delete your account.
10. Governing law and disputes
These terms are governed by the law of the Republic of Latvia. Disputes that cannot be settled by agreement are heard by a court of the Republic of Latvia.
If you have a complaint about the Tikit service, write to us first at support@tikit.lv. We usually reply within 2 working days.
If our answer does not satisfy you, as a consumer you can turn to the Consumer Rights Protection Centre (ptac.gov.lv). The Centre handles consumer disputes with a service provider. A dispute between two users about a ticket is a civil matter between the buyer and the seller, and the Centre does not handle it.
The Centre is also Latvia’s Digital Services Coordinator. If you have a complaint about how Tikit handles reports about content, write to dsa@ptac.gov.lv.
11. Data sources
We place venues on the map using the open data of the State Land Service’s State Address Register (data.gov.lv, CC BY 4.0). For places the register does not have, we find the location with Google Maps Platform (Google LLC). Some venue locations come from OpenStreetMap data.
Tikit includes Google Maps features and content. Your use of them is subject to the Google Maps End User Additional Terms of Service and the Google Privacy Policy.
Location data: © OpenStreetMap contributors, ODbL.
12. Contact
The service is provided by Jurģis Rudaks, a private individual.
Email: support@tikit.lv. We answer letters and reports usually within 2 working days; reports of abusive content within 24 hours.
See also our Privacy Policy and Support page.