This is the Tikit support page. It has our email address, what to include in your message, and how to report a listing or a user, block someone or delete your account from inside the app. The app itself is currently in Latvian; the labels on this page are English translations of what you will see.
1. How to reach us
Write to support@tikit.lv. We answer letters and reports usually within 2 working days; reports of abusive content within 24 hours.
The app opens the same address: Account → Support → Contact support. This page is the Help & FAQ row in the same section.
The service is provided by Jurģis Rudaks, a private individual.
2. What to put in your message
The more you tell us up front, the faster we can answer. Useful:
- the phone number you used to create the account;
- the event and the listing you are writing about;
- the other person’s name as it appears in the chat;
- what happened and what you would like us to do;
- screenshots, if they help explain the situation.
Never send us bank details, passwords or SMS codes. We never ask for them.
3. How to report and block
If something is wrong with a listing or in a conversation, act in the app — that way the report reaches us together with what you are reporting.
- In a listing, tap the ellipsis button (…) at the top and choose Report listing.
- In a chat, tap the ellipsis button (…) at the top and choose Report…. To report one specific message, or to block the person, long-press their message — it has Report… and Block….
- In Messages, swipe a conversation to the left and tap the ellipsis button (…) — it has Report… and Block….
When reporting, pick a reason and confirm. You can also tell us in your own words what happened — that is optional, unless you choose Something else. Reporting is confidential: we do not notify the other person; if the report concerns their listing, they only see that some actions on it are paused while it is under review. You can follow it under Account → My reports; the decision is made by a person, not by an automated system.
If you do not have a Tikit account, report through the web form or write to us by email — both routes reach the same person.
If we closed your report without action and you disagree, you can appeal within 6 months in the app: Account → My reports. A person looks at it again. If you are not happy with how we handle reports, you can complain to Latvia’s Digital Services Coordinator. That is the Patērētāju tiesību aizsardzības centrs (PTAC), email dsa@ptac.gov.lv.
You no longer see the messages or listings of a user you blocked, and you can undo a block under Account → Blocked users. The blocked person is not told, but they also stop seeing your listings and cannot start a new conversation with you. If you already had a conversation, they can still write in it — you will not receive it.
If you have lost money, contact your bank first and then write to us. Tikit takes no part in payments and cannot return money, but we will help however we can, and the conversation stays saved — if needed we will give it to you.
4. Deleting your account
You can delete the account yourself in the app: Account → Delete account. It is a single confirmation, and you do not have to write to us.
Deleting the account removes your name, phone number and photo, and withdraws your active listings. The history of your deals and the conversations stay for at least 12 months after the event so that disputes can still be handled — they show a deleted account in your place, without your name, phone number or photo. The Privacy Policy describes this in detail.
5. Terms and privacy
The Terms of Use describe what Tikit does and does not do, which listings are allowed and how we handle unacceptable content. The Privacy Policy describes what data we process, how long we keep it and what your rights are. The How we order listings page describes how we decide the order in lists and in search.
Both documents are also reachable in the app under Account → About.